Resources

Case Studies

Boise State University builds campus-wide AI platform on AWS and cuts per-user costs by 80%

Working with Amazon Web Services (AWS), a three-person Boise State team built boisestate.ai, a custom AI platform, in just six months.

Wisconsin DOR Cuts Contact Center Costs by 66% and Boosts Performance with ScaleCapacity and Amazon Connect

Seeking a simplified, modern, and
scalable solution, the Wisconsin DOR partnered with AWS Partner ScaleCapacity to migrate its contact center to Amazon Web Services (AWS). In only four months, the agency completed the migration, cutting technology costs by 66 percent, eliminating outages, and reducing hold times by 60 percent in the Customer Service Bureau.

Contra Costa County District Attorney's Office Makes Unbiased Charging Decisions with ScaleCapacity Generative AI Solution on AWS

The office needed to create a new solution to automate sensitive data redaction to comply with a new state Race-Blind Charging mandate. To meet this requirement, the office worked with the AWS
account team and AWS Partner ScaleCapacity to build an AI-driven Race-
Blind Charging solution on AWS.

How ScaleCapacity Helped Luminary Travel Simplify Data Management

Luminary, a luxury travel agency, needed a way to integrate its data across two platforms—AXUS and Salesforce—for the sake of improved efficiency, friction-free customer experiences, and informed decision-making.

Migrate JD Edwards EnterpriseOne seamlessly to the AWS Cloud using AWS Application Migration Service

ScaleCapacity recently helped one of the largest multinational commercial real estate companies migrate their data center to the AWS Cloud. JD Edwards EnterpriseOne is a critical financial system that enables resource planning and supply chain management solutions for enterprises in the finance, consumer goods, human resources, distribution, and manufacturing sectors. In moving to the cloud, JD Edwards required an approach that ensured seamless migration of their business-critical workloads with continuity, integrity, and minimal downtime.

Resilient Sierra, Impact on California Wildfires

ScaleCapacity, the California Governor’s Office of Planning and Research (OPR), the Cal Poly Digital Transformation Hub powered by AWS (DxHub), and organizations from across the state have designed and developed ‘Resilient Sierra,’ a new citizen-focused biomass removal and reuse service that reduces the threat of wildfires and supports a healthier forest while creating a sustainable new source for California wood products.

Nebraska Judicial Branch modernizes its Electronic Exhibits System using AWS

The Nebraska Judicial Branch is a vital component of the state’s government for interpreting and applying the law to resolve disputes and uphold justice. The Nebraska Judicial Branch operates under the administrative direction of the state’s Supreme Court, which consists of a Chief Justice and six associate justices. This blog post highlights the Nebraska Judicial Branch’s journey to building an electronic exhibits system on Amazon Web Services (AWS) with ScaleCapacity.

OTR Solutions

ScaleCapacity helped OTR Solutions, a freight factoring solutions company, modernize and streamline their trucking fee by migrating their existing call center to the AWS. Using Amazon Connect to host the center allowed OTR to reverse the sales process, reducing hundreds of cold calls per day and freeing agents to focus on higher value tasks.

Ebooks and Solution Briefs

Broadcom's Acquisition of VMware: A Summary of Everything You Need to Know Before Renewing

Nearly a year on, VMware customers are still processing Broacom’s acquisition of the virtualization market leader. A recent Cloudbolt survey of VMware users found only 5% of respondents had made decisions regarding what course of action they would take in response to the acquisition and its accompanying licensing changes.

City of Los Angeles Streamlines File Transfer Process and Cuts Costs with ScaleCapacity and AWS

ScaleCapacity, an AWS Partner, collaborated with the City of Los Angeles Information Technology Agency (ITA) to create a new serverless secure file transfer protocol (SFTP) solution that runs on AWS Transfer Family.

With ScaleCapacity, City of Los Angeles Cuts Document Management Costs by 80% on AWS

ScaleCapacity, worked alongside the City of Los Angeles Information Technology Agency (ITA) to move a critical document management system to an AWS serverless solution. As a result, the ITA reduced its document management costs, lowered data replication time, and scales on demand.

Addressing 4 Common Pitfalls When Moving Your Call Center to AWS

As we settle into the new post-pandemic “normal,” a cloud-based contact center has become a strategic decision rather than a reactive measure. Today, organizations are no longer merely looking to increase efficiency or reduce costs. They’re also seeking customer experience (CX) solutions that leverage the cloud’s agility, flexibility, and computing power to do more—and to be positioned for what comes next.

Pain-Free Migration to the AWS Cloud

Platform and Infrastructure Solutions, Cloud Migration

Digital Transformation Through Cloud Migration

Platform and Infrastructure Solutions, Migrations

Ready to Transform Your Contact Center? Amazon Connect is for you.

Learn more about CX and Contact Center Solutions

Salesforce Solutions Empowering Your Success in the Digital Age

Learn more about our Custom Salesforce Solutions

VMware → AWS Cloud Now Is the Moment to Modernize

Learn more about VMware

Data Lakes and Deep Analytics

Announcing Our New AWS Competency, Generative AI. Read more about AI for data analytics.

What Can Artificial Intelligence and Machine Learning Do For You?

Announcing Our New AWS Competency, Generative AI. Read more about AI for Machine Learning.

AI for Artifact Retrieval: Intuitively Search Knowledge Bases With Generative AI

Announcing Our New AWS Competency, Generative AI. Read more about AI for Artifact Retrieval.

Generative AI for Higher Education

Announcing Our New AWS Competency, Generative AI. Read more about AI for Higher Education.

DRAW by ScaleCapacity, Streamlining Exhibits for U.S. Court Systems

A data lakes, generative AI and machine learning solution.

Intelligent Document Processing (IDP) by ScaleCapacity Modernize Your Data Collection and Workflows

A data lakes, generative AI and machine learning solution.

Ready to Transform Your Transcriptions? Real-Time Transcription For Compliance-Driven Organizations

A data lakes, generative AI and machine learning solution.

Ready To Transform Fairness In The Criminal Justice System? The Intelligent Redaction Solution is for you.

A data lakes, generative AI and machine learning solution.

Newsletters, Press Releases, and Blog Posts

ScaleCapacity Snapshot | January 2026 Newsletter

Inside Edge: Your Monthly Pulse on the ScaleCapacity and AWS Partnership

ScaleCapacity Awarded Two 2025 AWS Partner Awards | Press Release

ScaleCapacity recognized as Education Consulting Partner of the Year and Public Sector Migration and Modernization Consulting Partner of the Year, one of many AWS Partners around the globe that help their customers drive innovation

ScaleCapacity Snapshot | November 2025 Newsletter

Inside Edge: Your Monthly Pulse on the ScaleCapacity and AWS Partnership

ScaleCapacity Signs Strategic Collaboration Agreement with AWS to accelerate CX and Migration Capabilities | Press Release

New Go-To-Market Agreement Targets Customer Experience, Cloud Migrations, Generative AI, and VMware Modernization

Reflections on AWS re:Invent: A springboard for continued growth and innovation

At AWS re:Invent 2024, ScaleCapacity found itself at the heart of a dynamic ecosystem of ideas, innovations, and meaningful connections. Whether engaging with customers to explore solutions for their most pressing challenges, collaborating with partners on exciting new opportunities, exploring new cutting-edge tools for our engineers, or celebrating shared customer successes, AWS re:Invent reminded us why we do what we do and we are more energized than ever.

Sharad's Insights

Sharad Parsana, CEO & Founder of ScaleCapacity

Should you build or buy a new tech solution? Five questions to help you decide.

Advancing Public Service and Modernization with AI, A Government Technology Q&A with our CRO, Mike Vozas

Public agencies face pressure to modernize while ensuring reliable services. In this Q&A, Mike Vozas, chief revenue officer at ScaleCapacity, shares how partnering with Amazon Web Services (AWS) helps government leaders adopt AI, transform contact centers and enhance service delivery.

Videos and Demos

Service Before Self: How ScaleCapacity Helped Pluribus Build Life-Saving Tech

Learn more about how ScaleCapacity and Pluribus worked together to build the Guardian ANGEL platform.

Learn More About Our Data Analytics ML & AI Solution, scQuill

Quickly transcribes audio and video files (down to 3 minutes versus 3 days in a traditional process). Data never leaves the customer environment and stays within their realm of AWS.

ScaleCapacity's new AWS GenAI Competency

Projects and solutions highlighting ScaleCapacity's GenAI Competency

Learn More About Our Data Analytics ML & AI Solution, Intelligent Redaction

Our Intelligent Redaction solution is an innovative solution aimed at ensuring fairness in the criminal justice system. Unconscious bias can subtly influence decisions within the criminal justice system, often despite the best intentions of those involved. California's Penal Code Section 741 mandates race-blind charging processes to mitigate this bias. Our innovative solution ensures compliance with these regulations while streamlining the redaction and evaluation process, making it efficient, accurate, and transparent.