Resources

Case Studies

Wisconsin DOR Cuts Contact Center Costs by 66% and Boosts Performance with ScaleCapacity and Amazon Connect

Seeking a simplified, modern, and
scalable solution, the Wisconsin DOR partnered with AWS Partner ScaleCapacity to migrate its contact center to Amazon Web Services (AWS). In only four months, the agency completed the migration, cutting technology costs by 66 percent, eliminating outages, and reducing hold times by 60 percent in the Customer Service Bureau.

Contra Costa County District Attorney's Office Makes Unbiased Charging Decisions with ScaleCapacity Generative AI Solution on AWS

The office needed to create a new solution to automate
sensitive data redaction to comply with a new state Race-Blind Charging
mandate. To meet this requirement, the office worked with the AWS
account team and AWS Partner ScaleCapacity to build an AI-driven Race-
Blind Charging solution on AWS.

Migrate JD Edwards EnterpriseOne seamlessly to the AWS Cloud using AWS Application Migration Service

ScaleCapacity recently helped one of the largest multinational commercial real estate companies migrate their data center to the AWS Cloud. JD Edwards EnterpriseOne is a critical financial system that enables resource planning and supply chain management solutions for enterprises in the finance, consumer goods, human resources, distribution, and manufacturing sectors. In moving to the cloud, JD Edwards required an approach that ensured seamless migration of their business-critical workloads with continuity, integrity, and minimal downtime.

Resilient Sierra, Impact on California Wildfires

ScaleCapacity, the California Governor’s Office of Planning and Research (OPR), the Cal Poly Digital Transformation Hub powered by AWS (DxHub), and organizations from across the state have designed and developed ‘Resilient Sierra,’ a new citizen-focused biomass removal and reuse service that reduces the threat of wildfires and supports a healthier forest while creating a sustainable new source for California wood products.

Nebraska Judicial Branch modernizes its Electronic Exhibits System using AWS

The Nebraska Judicial Branch is a vital component of the state’s government for interpreting and applying the law to resolve disputes and uphold justice. The Nebraska Judicial Branch operates under the administrative direction of the state’s Supreme Court, which consists of a Chief Justice and six associate justices. This blog post highlights the Nebraska Judicial Branch’s journey to building an electronic exhibits system on Amazon Web Services (AWS) with ScaleCapacity.

Ebooks and Solution Briefs

Broadcom's Acquisition of VMware: A Summary of Everything You Need to Know Before Renewing

Nearly a year on, VMware customers are still processing Broacom’s acquisition of the virtualization market leader. A recent Cloudbolt survey of VMware users found only 5% of respondents had made decisions regarding what course of action they would take in response to the acquisition and its accompanying licensing changes.

Addressing 4 Common Pitfalls When Moving Your Call Center to AWS

As we settle into the new post-pandemic “normal,” a cloud-based contact center has become a strategic decision rather than a reactive measure. Today, organizations are no longer merely looking to increase efficiency or reduce costs. They’re also seeking customer experience (CX) solutions that leverage the cloud’s agility, flexibility, and computing power to do more—and to be positioned for what comes next.

Blog Posts

Reflections on AWS re:Invent: A springboard for continued growth and innovation

At AWS re:Invent 2024, ScaleCapacity found itself at the heart of a dynamic ecosystem of ideas, innovations, and meaningful connections. Whether engaging with customers to explore solutions for their most pressing challenges, collaborating with partners on exciting new opportunities, exploring new cutting-edge tools for our engineers, or celebrating shared customer successes, AWS re:Invent reminded us why we do what we do and we are more energized than ever.

AWS ML/AI Use Case for Contra Costa DA's Office

In the world of law enforcement and justice, every piece of evidence has a significant impact. From recorded testimonies to jail cell conversations, audiovisual files can play an important role in accurately documenting evidence that can make or break a case. Delivering these files in an easily accessible manner enables district attorneys to thoroughly evaluate and analyze evidence for presentation in court.

Videos

Learn More About Our Data Analytics ML & AI Solution, scQuill

Quickly transcribes audio and video files (down to 3 minutes versus 3 days in a traditional process). Data never leaves the customer environment and stays within their realm of AWS.

Learn More About Our Data Analytics ML & AI Solution, Intelligent Redaction

Our Intelligent Redaction solution is an innovative solution aimed at ensuring fairness in the criminal justice system. Unconscious bias can subtly influence decisions within the criminal justice system, often despite the best intentions of those involved. California's Penal Code Section 741 mandates race-blind charging processes to mitigate this bias. Our innovative solution ensures compliance with these regulations while streamlining the redaction and evaluation process, making it efficient, accurate, and transparent.

Spotlight on Our Expertise

ScaleCapacity's new AWS GenAI Competency

Projects and solutions highlighting ScaleCapacity's GenAI Competency