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We're hiring! We have some exciting opportunities listed below.

US-Remote-CST

Senior Solution Architect – Data , ML and AI

The Senior Solution Architect – Data, ML & AI is a strategic, customer-facing role responsible for designing and delivering end-to-end data and AI solutions on AWS. This individual will focus on transforming raw data into scalable, intelligent systems using services like SageMaker, Glue, Redshift, and Lake Formation. Acting as a trusted advisor, this architect bridges business challenges with technical innovation—bringing cloud-native data architecture, machine learning, and pre-sales strategy together to create real impact.

US-Remote-CST or PST Preferred

Technical Project Manager

The purpose of the Technical Project Manager (PM) is to oversee and manage complex technical projects from start to finish, ensuring they meet all scope, timeline, and budget requirements. The Technical PM will manage complex customer delivery requirements for projects that are of strategic importance to ScaleCapacity, such as business and technology transformations and managed service contracts.

US-CO-Remote

Amazon Connect Solution Architect

The purpose of the Amazon Connect Solution Architect is to design, implement, and optimize Amazon Connect based contact center solutions for our customers.

India-Remote

Senior Technical Project Manager

The purpose of the Senior Technical Project Manager (PM) is to oversee and manage complex technical projects from start to finish, ensuring they meet all scope, timeline, and budget requirements. The Senior Technical PM will manage complex customer delivery requirements for projects that are of strategic importance to ScaleCapacity, such as business and technology transformations and managed service contracts.

India-Remote

Quality Assurance (QA) Engineer

The QA Engineer (recent graduate/associate to mid-career level) ensures the delivery of high-quality contact center solutions by thoroughly testing contact flows, intents, queues, and system integrations. This role is vital in maintaining high standards of customer experience and operational efficiency. While experience with Amazon Connect is a plus, strong QA expertise in any contact center environment is highly valued.

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