Case Studies

As we settle into the new post-pandemic “normal,” a cloud-based contact center has become a strategic decision rather than a reactive measure. Today, organizations are no longer merely looking to increase efficiency or reduce costs. They’re also seeking customer experience (CX) solutions that leverage the cloud’s agility, flexibility, and computing power to do more—and to be positioned for what comes next.

ScaleCapacity, the California Governor’s Office of Planning and Research (OPR), the Cal Poly Digital Transformation Hub powered by AWS (DxHub), and organizations from across the state have designed and developed ‘Resilient Sierra,’ a new citizen-focused biomass removal and reuse service that reduces the threat of wildfires and supports a healthier forest while creating a sustainable new source for California wood products.

ScaleCapacity helped OTR Solutions, a freight factoring solutions company, modernize and streamline their trucking fee by migrating their existing call center to the AWS. Using Amazon Connect to host the center allowed OTR to reverse the sales process, reducing hundreds of cold calls per day and freeing agents to focus on higher value tasks.

ScaleCapacity recently helped one of the largest multinational commercial real estate companies migrate their data center to the AWS Cloud. JD Edwards EnterpriseOne is a critical financial system that enables resource planning and supply chain management solutions for enterprises in the finance, consumer goods, human resources, distribution, and manufacturing sectors. In moving to the cloud, JD Edwards required an approach that ensured seamless migration of their business-critical workloads with continuity, integrity, and minimal downtime.

The Nebraska Judicial Branch is a vital component of the state’s government for interpreting and applying the law to resolve disputes and uphold justice. The Nebraska Judicial Branch operates under the administrative direction of the state’s Supreme Court, which consists of a Chief Justice and six associate justices. This blog post highlights the Nebraska Judicial Branch’s journey to building an electronic exhibits system on Amazon Web Services (AWS) with ScaleCapacity.